Website Usage & Privacy Policies

Our privacy policy sets out how we collect and use information about you as you use this website.  We only collect and keep information which is necessary for you to safely and effectively navigate this website and, eventually, to make any bookings at Vivian House.

This policy may change from time to time.  We will do this by republishing this page so you should check it from time to time.

The purpose of this website is to inform you about the accommodation services (Vivian House) which we offer to holiday makers in St Ives.  We also provide some contextual information about the area and ideas as to what you can do here during your holiday.  All of this is provided as is with no guarantees as to availability or suitability and we have no responsibility for how you choose to use the information contained in it.

What we collect

We may collect the following information:

  • contact information including your name, phone number and email address
  • other information relevant to any booking you might make
What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about Vivian House using the email address which you have provided unless you notify us otherwise.

All information is stored in the European Union on secure servers.  At any time you may ask us for a copy of all the information we have (based on the e-mail address provided) by e-mailing us on or by using the Contact Us form provided on this site.


A cookie is a small file which is stored on your computer’s hard drive. The cookie helps analyse web traffic, helping us to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

If you are the owner of any website to which we have a link and you object to such a link, please get in touch with us using the contact form and we will remove the relevant link.

Controlling your personal information

We will not supply in any way your personal information to third parties unless we have your express permission or are required by law to do so.

Terms of Use

We do not provide any guarantee or warranty as to the availability and functionality of this website or related services and will not be liable for any loss arising from the unavailability of such services.


Please note that we retain the copyright of all aspects of this website.  If you wish to claim ownership and copyright of any image or other item on this website, please contact us and we will remove the relevant item as soon as possible.

January 2016